Product Description

Overview

Established in 1994, Mr. Electric® has grown into a leading global franchise organization that specializes in electrical installation and repair services. With nearly 200 locations worldwide, Mr. Electric franchisees deliver their services to both residential and commercial customers, ensuring quality and reliability. The brand has garnered recognition from Entrepreneur magazine, earning a spot in its prestigious “Franchise 500,” highlighting its success and reputation in the industry. As a subsidiary of the Neighborly® family of service franchises, Mr. Electric is committed to providing exceptional service that meets the diverse needs of its customers.

Services Offered

Mr. Electric provides a comprehensive range of electrical services tailored to the specific requirements of clients. These include:

Residential Services:

Installation of lighting fixtures, ceiling fans, and outdoor lighting. Electrical panel upgrades and circuit installations. Home safety inspections to ensure electrical systems are up to code. Outlet and switch replacements, including smart home integrations.

Commercial Services:

Electrical system design and installation for new construction. Energy-efficient lighting upgrades to reduce operational costs. Routine maintenance services to ensure safety and compliance. Emergency repairs to minimize downtime and protect business operations. Code of Values Mr. Electric is not only focused on delivering high-quality services but also emphasizes a strong ethical foundation through its Code of Values. This Code shapes both professional conduct and personal behavior, creating a culture that values respect, integrity, and customer focus.

Respect

Respect is the cornerstone of our interactions, guiding how we treat each other and our customers. Key aspects include:Mutual Treatment: We believe in treating others as we would like to be treated, fostering a respectful and collaborative environment.Active Listening: Listening with the intent to understand demonstrates our commitment to valuing others’ perspectives. We acknowledge that what is said is important to the speaker, ensuring effective communication.Timeliness: Responding promptly to inquiries and concerns reflects our respect for others’ time and priorities.Calm Communication: We maintain a calm demeanor in our conversations, avoiding profanity and sarcasm. This approach promotes constructive dialogue and minimizes misunderstandings.Perspective Acknowledgment: Recognizing that everyone has their own viewpoint encourages open discussions and helps build stronger relationships.

Integrity

Integrity is fundamental to how we conduct business and build trust with our customers and team members. Our principles include:Commitment to Agreements: We only make agreements that we are willing, able, and intend to keep. This commitment ensures reliability and builds trust.Transparent Communication: If a broken agreement is anticipated, we communicate it at the first appropriate opportunity to all parties concerned. This honesty fosters a culture of accountability.Solution-Oriented Mindset: We look to the system for corrections when issues arise, proposing all possible solutions to ensure the smooth operation of services.Responsible Operations: Operating “above the line” means we take responsibility for our actions and decisions, always striving for excellence.Purposeful Communication: We communicate honestly and with intention, ensuring clarity and understanding in all interactions.Clarification Questions: If disagreements arise or if something is unclear, we ask clarifying questions to ensure mutual understanding and to resolve issues effectively.Respectful Discourse: We refrain from speaking negatively about others unless we would say the same thing directly to them, maintaining a culture of respect and professionalism.

Customer Focus

At Mr. Electric, we prioritize our customers in every aspect of our business. Our customer focus is characterized by:Maximizing Loyalty: We continuously strive to enhance both internal and external customer loyalty, understanding that loyal customers are vital to our success.Understanding Needs: We make our best effort to appreciate our customers’ unique needs in every situation, tailoring our services to provide the most effective solutions.Exceptional Service: By placing the customer at the center of our operations, we aim to deliver exceptional service experiences that exceed expectations.

Having Fun in the Process

At Mr. Electric, we believe that work should be enjoyable and fulfilling. Our team fosters a positive atmosphere that encourages collaboration and creativity while delivering exceptional service.Positive Work Environment: We promote a culture where team members feel valued and engaged, contributing to higher morale and better service delivery.Engaging Interactions: We strive to make every interaction with customers a pleasant experience, reflecting our commitment to having fun while being professional.

Neighborly Network

Searching through numerous home service providers is now a thing of the past. Mr. Electric is part of the Neighborly family, which offers a national network of trusted, local home service professionals. This network ensures that:Reliable Services: Customers can rely on Neighborly’s network for consistent, high-quality services across various home maintenance and improvement needs.Convenience: With a wide range of services offered under one umbrella, customers can conveniently find solutions for multiple needs without the hassle of searching for different providers.Trust and Reputation: Each service provider in the Neighborly network is vetted for quality and reliability, ensuring peace of mind for customers when seeking home service solutions.In conclusion, Mr. Electric stands as a trusted leader in the electrical service industry, driven by a strong set of values that prioritize respect, integrity, and customer focus. With a commitment to quality and a fun, engaging work environment, Mr. Electric is well-positioned to meet the evolving needs of its customers.