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About Us: Mechanical Service Company (MSCO) Heating & Cooling

Since 1955, Mechanical Service Company (MSCO) has been a trusted name in home comfort for the Hampton Roads community. Spanning three generations of the Whitaker family, MSCO has remained dedicated to delivering excellence, adapting to changes in heating and cooling technology while maintaining a strong commitment to superior service.

Our Legacy of Excellence

Hampton Roads has seen many changes over the years, but one constant has been our unwavering dedication to providing high-quality HVAC services. Our “Hall of Fame,” featuring thank-you letters and cards from satisfied customers, showcases the strong relationships we’ve built with local families throughout our history.

Investing in Education and Expertise

We prioritize employee training and education, believing that a well-prepared workforce benefits everyone. Our team includes no less than eight state-certified Master Tradesmen, far exceeding industry standards. This focus on excellence sets us apart, ensuring our customers receive the highest level of service.

Leading the Industry as Trane Comfort Specialists™

As proud members of the elite Trane Comfort Specialists, we are committed to providing the safest, most efficient heating and cooling systems for your home. Our leadership team actively supports the HVAC industry, serving on boards like the Air Conditioning Contractors of America and the Qualified Gas Contractors Association.

Dedicated and Experienced Team

Our team is the heart of our success. Nearly one-third of our workforce has been with us for over a decade, with some employees boasting over 30 years of service. This wealth of experience allows us to deliver unmatched expertise and reliability.

Services We Offer

    • HVAC Maintenance: Routine service to keep your system running smoothly.
    • HVAC Replacement: Expert installation of new systems.
    • Air Conditioning Services: Comprehensive cooling solutions.
    • Air Handler Services: Maintenance and repair for optimal performance.
    • Crawl Space Encapsulation: Improve home efficiency and air quality.
    • Ductless Systems: Compact, energy-efficient climate control.
    • Ductwork Services: Installation, repair, and cleaning.
    • Furnace Repair & Replacement: Reliable heating solutions.
    • Geothermal Services: Sustainable heating and cooling options.
    • Heat Pump Services: Versatile systems for year-round comfort.
    • Home Automation Systems: Smart solutions for modern living.
    • Indoor Air Quality Services: Breathe easier with clean, healthy air.
    • Water Heater Installation: Reliable and efficient hot water systems.

A Message from Our President

From Our Family to Yours Since 1955, MSCO has been dedicated to keeping Hampton Roads comfortable. Through three generations, the Whitaker family has guided our company with a commitment to excellence. Whether through adapting to new technology or fostering lasting relationships, our focus remains on delivering consistent service, value, and a pleasant experience for our customers.Melanie Riggs President

In Memory of Jeff Marl

Jeff Marl was instrumental in shaping MSCO’s history and success. Joining us in 1993 after his Navy career, Jeff transformed our service department and laid the foundation for our current business practices. His dedication, leadership, and passion for excellence continue to inspire us daily.

Why Choose MSCO?

    1. Family-Owned Legacy: Over 65 years of trusted service.
    1. Highly Trained Team: Eight Master Tradesmen and ongoing education.
    1. Industry Leadership: Active in professional organizations and standards.
    1. Customer-Centric Approach: Longstanding relationships built on trust.
    1. Comprehensive Services: From routine maintenance to cutting-edge solutions.

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