At Houzzwise, we prioritize transparency and clarity in our communication policies to ensure the best experience for our users. This policy outlines our procedures regarding communication methods and adherence to regulations such as the Telephone Consumer Protection Act (TCPA).

It’s essential to carefully review these Terms and Conditions (referred to as this “Agreement”) as it contains crucial information about our communication policy. Please note that this Agreement includes a mandatory arbitration provision, which necessitates the use of arbitration on an individual basis for dispute resolution.

We, at Houzzwise (“we” or “us” or “our”), value the privacy of our users (“user” or “you”). This Communication Policy elaborates on how we collect, use, disclose, and protect your information when you engage with our website, Houzzwise.com, and its related channels.

Our network comprises various partners, including real estate brokers, mortgage brokers, insurance companies, and service/referral partners/affiliates, registered with Houzzwise and its associated brands.

Communication channels may include SMS, social media platforms like Facebook, Twitter, Instagram, messaging apps like WhatsApp, Viber, and WeChat, as well as email and various apps, on behalf of Houzzwise, our affiliates, and advertisers.

By accessing our services, you authorize Houzzwise.com and its corporate entities to communicate with you via telemarketing promotions, utilizing automatic telephone dialing systems or prerecorded voices, and text messages, regarding products or services that may interest you.

We retain the right to amend this Communication Policy at our discretion and without prior notice. Any changes will be effective immediately upon posting on the Site. It’s advisable to periodically review this policy to stay informed of updates.

Houzzwise’s communication services are provided “as is” and may not be available in all areas or through all wireless carriers. We reserve the right to discontinue or modify any communication program without liability. Neither Houzzwise nor its affiliates shall be liable for any losses or injuries resulting from technical failures or delays in communication services.

Enrollment in our text alerts service entails providing your mobile phone number, and by enrolling, you agree to the terms and conditions outlined herein. You may opt-out of text alerts at any time by replying STOP to received messages.

Consent requirements vary depending on the nature of communication, whether conversational, informational, or promotional. Implied consent applies to conversational messaging, while express permission is required for informational and promotional texts.

Text Message Calls-to-Action (CTAs)

At Houzzwise, we understand the importance of effective communication, which is why we utilize “Call-to-Action” (CTA) links or buttons in our text messages to prompt recipients to take action. Whether it’s directing them to pay open invoices, opting in or out of a text message campaign, accessing a website, connecting with a calendar, or more, our CTAs are designed to enhance engagement and streamline interactions.

Please note that standard message and data rates may apply, and message frequency depends on your activity. For support, simply text HELP to 1-844-944-1477. If you wish to opt out at any time, just reply with STOP.

As part of our commitment to providing valuable information and promotions, Houzzwise may send clients text messages regarding our services and other relevant content. Clients have the option to opt out by texting keywords like “STOP” and “UNSUBSCRIBE” or by indicating their lack of interest during calls.

Text messages from Houzzwise are tailored to each client’s activity or engagement level. By agreeing to our communication policy, you consent to receiving text messages from us, acknowledging that message and data rates may apply.

Houzzwise only contacts consumers when a service is requested or available. Additionally, promotional text messages are only sent to contacts received through inbound queries on our website or other advertising pages used for lead generation.

Call Recording

At Houzzwise, we operate a telephone system capable of recording conversations for various proper and lawful purposes, including quality monitoring, training, compliance, and safeguarding. All calls, whether incoming or outgoing, may be recorded, retained, and collected. Under normal circumstances, a call will not be retrieved or monitored unless it meets specific criteria:

1. It is necessary to investigate a complaint.
2. It is part of a management quality check to ensure our standards are being met.
3. It provides assurance of our quality standards and policies.
4. There is a threat to the health and safety of staff, visitors, customers, vendors, or for the prevention and detection of a crime.
5. It is necessary to check compliance with regulatory procedures.
6. It aids our employees in call handling through training and coaching.
7. It is for safeguarding purposes.
8. It helps protect employees from abusive or nuisance calls.

Any personal data collected during recording activities will be processed fairly and lawfully in accordance with relevant legislation, including GDPR. Data collected will:

1. Be adequate, relevant, and not excessive.
2. Only be used for the stated purposes and not for any other purposes.
3. Be accessible only to authorized managerial and senior staff such as our CEO, COO, legal department, accountants, and specifically authorized IT representatives.
4. Be handled and managed confidentially.
5. Be kept and stored securely.
6. Not be kept for longer than necessary and will be securely destroyed thereafter.

Whenever possible, we will inform both the caller and the receiver of the call that it will be monitored or recorded for quality or training purposes, allowing them the opportunity to consent by continuing with the call or hanging up.

By continuing a call and/or accepting our current policy, you freely and unconditionally consent that when receiving a call from Houzzwise and/or when calling Houzzwise, the call may be monitored or recorded for the purposes stated in this policy.

Data From Apps Platforms

At Houzzwise, we understand the importance of privacy and transparency when it comes to handling your personal information. As part of our services, we may collect user information from various social networking sites, communication apps, and other platforms, such as Apple’s Game Center, Facebook, Google+, Instagram, Pinterest, Twitter, WhatsApp, Viber, and WeChat. This information may include your name, social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you choose to connect your account to such social networks. Additionally, if you use our mobile application, this information may also extend to include the contact information of anyone you invite to use and/or join our mobile application.

In addition to social networking data, we may also collect personal and other information from you when you participate in contests, giveaways, and surveys hosted by Houzzwise. This information could include details you provide when entering contests or giveaways, as well as responses to surveys aimed at improving our services and understanding your preferences better.

At Houzzwise, safeguarding your privacy is paramount. For more detailed information on how we collect, use, and protect your data, please review our Privacy Policy. If you have any questions or concerns regarding the handling of your personal information, please don’t hesitate to reach out to us at info@houzzwise.com.

By Law or to Protect Rights

At Houzzwise, we take the protection of your information seriously. In certain circumstances, we may need to share your information to comply with legal requirements or to safeguard the rights, property, and safety of others. This could include sharing information for fraud protection and credit risk reduction, as permitted or required by applicable law, rule, or regulation.

We also work with trusted third-party service providers to deliver our services effectively. These providers may include entities handling payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. Rest assured, we only share information with third parties who are committed to maintaining the same level of data protection standards as us.

When it comes to marketing communications, we respect your preferences. With your explicit consent, or the option for you to withdraw consent at any time, we may share your information with third parties for marketing purposes, in accordance with legal regulations. Your privacy and choices are important to us, and we strive to ensure transparency and accountability in all our interactions.

Interactions with Other Users

When engaging with other users on Houzzwise’s website and mobile application, it’s important to note that your interactions may be visible to others. This includes your name, profile photo, and descriptions of your activity. Activities such as sending invitations, chatting, liking posts, and following blogs can be seen by fellow users. We encourage respectful and responsible engagement within our community, keeping in mind the visibility of your actions to others. If you have any concerns about privacy or interactions on the platform, please don’t hesitate to reach out to us.

Online Postings

When you post comments, contributions or other content to the Site or our mobile applications, your posts may be viewed by all users and may be publicly distributed outside the Site and our mobile application in perpetuity.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Site or our mobile application. These companies may use information about your visits to the Site and our mobile application and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor our Privacy, Communication Policy, Terms of Use and any other applicable policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners

At Houzzwise, we prioritize transparency in how we handle your information. As part of providing you with the best possible experience, we may share your information with our trusted business partners. This collaboration allows us to offer you tailored products, services, or promotions that align with your preferences and needs.

In addition to our business partners, we may also share your information with advertisers and investors. This sharing facilitates general business analysis, enabling us to improve our

services and better understand user trends. Rest assured, your privacy is paramount, and we take every measure to ensure that any shared information is treated with the utmost confidentiality and respect.

For further information on how we collect and process your data, please refer to our Privacy Policy. If you have any questions or concerns, please don’t hesitate to reach out to us at info@houzzwise.com